Cancellation Policy

Thank you for choosing Optimista Training and Development India Pvt Ltd. We understand that circumstances may change, and we aim to provide a fair and transparent cancellation policy to accommodate our customers' needs.

Cancellation Period

You may cancel your enrollment in a training program within [number of days] days from the date of purchase to be eligible for a full refund, subject to the terms outlined below. After the cancellation period has elapsed, refunds will not be issued except under extenuating circumstances, at our sole discretion.

Cancellation Process

To cancel your enrollment and request a refund, please contact our customer support team at [contact email or phone number]. Provide your purchase details and the reason for your cancellation. Our team will review your request and process your refund if it meets the eligibility criteria outlined below.

Refund Eligibility

To be eligible for a refund under our cancellation policy, the following conditions must be met:

• You have notified us of your cancellation request within the specified cancellation period.
• You have not completed more than [percentage]% of the training program for which you are seeking a refund.
• Your reason for cancellation falls within one of the acceptable refund circumstances outlined in our refund policy.



Non-Refundable Items

Certain items are not eligible for refunds under our cancellation policy:

• Completed Training Programs: Refunds will not be issued for training programs that have been fully completed.
• Downloadable Content: Any downloadable materials or resources provided as part of the training program are non-refundable once accessed or downloaded.
• Promotional Offers: Refunds will not be provided for purchases made during promotional periods unless explicitly stated otherwise.



Cancellation Beyond the Cancellation Period

If you wish to cancel your enrollment after the cancellation period has elapsed, please contact us to discuss your circumstances. Refunds beyond the cancellation period will be granted only in exceptional cases and at our sole discretion.